• Is my Payment Information secure?
  • What payment methods do you accept?
  • Where is my refund?
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • Can I return or exchange an item?
  • How do I return an item?
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?
  • What materials are your baby clothes made of?
  • How do I care for and wash the baby clothes?
  • Can I get personalized or customized baby clothing?
  • How can I stay updated on new arrivals and promotions?

Payment

  • Is my Payment Information secure?
  • What payment methods do you accept?
  • Where is my refund?

Is my Payment Information secure?

Yes, your payment information is absolutely secure when you shop with us on our website. We prioritize the protection of your personal and financial data. Here's how we ensure your payment details are safe:

  1. SSL Encryption: We use industry-standard SSL (Secure Socket Layer) encryption to secure the data transmitted between your browser and our website. This means that your payment information is securely encrypted and cannot be intercepted by third parties.

  2. Payment Gateways: We partner with trusted payment gateways that adhere to strict security standards. These gateways handle your payment processing securely, adding an extra layer of protection.

  3. Compliance: Our website complies with the Payment Card Industry Data Security Standard (PCI DSS), which sets strict security standards for handling credit card information.

  4. Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities, ensuring the highest level of protection for your information.

  5. Privacy Policy: Our privacy policy outlines how we collect, use, and protect your data, including payment information. We are committed to safeguarding your privacy.

We take your trust and security seriously, and we continuously invest in the latest technologies and practices to maintain a secure shopping environment. If you have any further questions or concerns about payment security, please feel free to reach out to our customer support team. Your peace of mind is our top priority.

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express, Diners Club and Discover. We also accept payment by PayPal or ApplePay or Google Pay or Shop Pay. If you decide to use one of these methods, you’ll be taken to either their website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit here and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@zappyzebra.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@zappyzebra.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

This depends on the shipping method that you chose on checkout. If you selected our 'Free Shipping' you can expect your order in your hand in 5 to 10 business days, . If you selected 'Express Shipping', you will receive your order within 3 days. 

What countries do you ship to?

We currently only ship to North America and we have a free shipping option available. 

How much is shipping?

Currently we only ship our orders within North America. We do have free shipping option across this region but if you would like faster shipping, this will be calculated based on weight when you checkout your order. 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

  • Can I return or exchange an item?
  • How do I return an item?
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?

Can I return or exchange an item?

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. You can email us at info@zappyzebra.com if you need any help.

How do I return an item?

Please contact our customer service team via info@zappyzebra.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will be responsible for the cost of return shipping, which we will update via email. You will need to arrange and pay for suitable packaging when returning an item.

If you are in Vancouver or Lower Mainland, please reach out to us via info@zappyzebra.com, we might be able to schedule a local pickup at no additional cost. 

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@zappyzebra.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Products

  • What materials are your baby clothes made of?
  • How do I care for and wash the baby clothes?
  • Can I get personalized or customized baby clothing?
  • How can I stay updated on new arrivals and promotions?

What materials are your baby clothes made of?

At the core of our mission is an unwavering commitment to product quality. The majority of our offerings are crafted from premium cotton and muslin of the highest quality. For detailed information on each product, please refer to its individual listing.

How do I care for and wash the baby clothes?

Detailed washcare instructions are available within each product listing for your convenience.

Can I get personalized or customized baby clothing?

At present, we do not offer product customization services.

How can I stay updated on new arrivals and promotions?

To stay informed about our latest arrivals and promotions, we recommend the following:

  1. Subscribe to Our Newsletter: Join our mailing list to receive regular updates on new products, exclusive deals, and promotions. You can easily sign up on our website's homepage.

  2. Follow Us on Social Media: Connect with us on our social media platforms (Facebook & Instagram.) for real-time updates, sneak peeks, and special offers.

  3. Check Our Website: Visit our website frequently and browse the "New Arrivals" and "Promotions" sections to discover the latest products and discounts.

  4. Set Up Account Notifications: If you have an account on our website, ensure that your notification preferences are configured to receive updates about new arrivals and promotions.

  5. Contact Our Customer Support: Don't hesitate to get in touch with our customer support team for any specific queries about upcoming arrivals or promotions.